Privacy Policy at City Table House
City Table House is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and store personal information when you interact with our restaurant, website, or casino-night events.
We may update this policy from time to time; the latest version will always be available on this page.
Key contact details
- Business name: City Table House
- Address: 123 George Street, Sydney NSW 2000, Australia
- Email: [email protected]
- Phone: +61 8 5247 0263
Information We Collect
We collect personal information that is reasonably necessary for our business functions, including providing dining services and managing casino-night events.
- Contact details: name, phone number, email address, and postal address when you make a reservation or enquiry.
- Reservation details: date, time, party size, dietary requirements, and special requests.
- Casino-night participation: name and contact details for event bookings, and any identification required by law for entry to gaming areas.
- Website usage data: IP address, browser type, pages visited, and cookies (see our Cookie Policy).
- Payment information: processed securely by third-party providers; we do not store full card numbers.
We do not collect sensitive information unless required by law.
How We Use Your Information
We use your personal information to provide and improve our services, including restaurant dining and casino-night experiences.
- To process and manage reservations and bookings.
- To communicate with you about your reservation, event, or enquiry.
- To personalise your dining experience, such as noting dietary requirements.
- To comply with legal obligations, including age verification for casino-night events.
- To send you promotional materials if you have opted in (you can opt out at any time).
Disclosure of Personal Information
We do not sell your personal information. We may disclose your information to trusted service providers who assist us in operating our business, under strict confidentiality agreements.
- Payment processors to handle transactions securely.
- IT and website hosting providers to maintain our online services.
- Booking and reservation platforms if you book through them.
- Legal and regulatory authorities when required by law.
- Casino-night security and compliance partners for age and identity verification.
We do not disclose personal information to overseas recipients unless necessary and with appropriate safeguards.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Electronic data is stored on secure servers with access controls.
- Physical records are kept in locked facilities.
- We use encryption for online transactions.
- We regularly review our security practices.
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date.
- To request access or correction, contact us using the details below.
- We will respond to your request within a reasonable timeframe, usually within 30 days.
- We may need to verify your identity before processing your request.
- In some cases, we may refuse access as permitted by law, and we will explain why.
Contact email: [email protected] · Phone: +61 8 5247 0263
Privacy Complaints
If you believe we have breached your privacy, please contact us and we will investigate your complaint promptly.
- Contact us via email or phone with details of your concern.
- We will acknowledge your complaint within 5 business days.
- We aim to resolve complaints within 30 days.
- If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact email: [email protected] · Phone: +61 8 5247 0263
Policy Updates and Contact
This privacy policy was last updated on 2 September 2026. If you have any questions about this policy or our privacy practices, please contact us.
- Email: [email protected]
- Phone: +61 8 5247 0263
- Address: 123 George Street, Sydney NSW 2000, Australia